Privacy Policy

Look, we're not trying to know your life story or anything. We just need enough to get your vehicle sorted and keep you in the loop. Here's what we typically gather:

• Basic Contact Stuff: Your name, phone number, email, and address. Pretty standard - can't really book you in or call when your truck's ready without it.
• Vehicle Details: Make, model, year, VIN, mileage, license plate. We gotta know what we're working on, especially for warranty work and parts ordering.
• Service History: What work we've done before, what issues you've had. Helps us spot patterns and recommend preventive maintenance instead of waiting for stuff to fail at the worst time (usually during a cold snap, right?).
• Payment Info: Credit card details if you're paying that way, though our payment processor handles the sensitive bits - we don't actually store full card numbers on our end.
• Appointment Preferences: When you like to come in, how you prefer we contact you, that sort of thing.

We might also grab some technical data if you're cool with it - like browser info if you're booking online. Nothing creepy, just helps us make sure the website doesn't break on different devices.

We're not selling your data or anything shady like that. Here's the real deal on what we do with it:

• Getting the Work Done: Scheduling appointments, ordering parts, actually fixing your vehicle. The basics, y'know?
• Keeping You Posted: Letting you know when your ride's ready, if we found something else that needs attention, appointment reminders so you don't forget (we all do it).
• Seasonal Heads-Ups: Reminders about winter tire swaps, block heater checks before it gets brutally cold. We've seen too many folks caught off-guard when October hits.
• Warranty & Records: Maintaining service documentation for warranty claims and your own records. Trust me, you'll want this if something goes sideways.
• Improving Our Game: Figuring out what services people need most, what times are less crazy busy, how we can serve you better.
• Legal Stuff: Sometimes we gotta keep records for business and legal reasons. It's boring but necessary.

We might occasionally send you info about new services or seasonal specials, but you can opt out anytime. No hard feelings - we get it, inboxes are already jammed enough.

We don't go blabbing your info around, but there are some situations where we need to share it:

• Parts Suppliers: Sometimes we need to give them your vehicle info to get the right parts. They don't get your personal contact details though.
• Warranty Companies: If you're doing warranty work, we gotta submit documentation to the manufacturer or warranty provider. Standard procedure.
• Payment Processors: When you pay by card, that goes through a secure payment service. They handle it according to banking standards - way stricter than what we deal with.
• Service Partners: If we outsource something we don't do in-house (rare, but happens), like specialized diesel diagnostics, they might need basic info.
• Legal Requirements: If the law says we gotta hand something over - court order, safety recall, that kind of thing - we'll comply. Hopefully never comes up.

We make sure anyone we work with treats your data right. No sketchy characters in our network.

Security's not just about locking the shop at night. Here's what we do to keep your info safe:

• Secure Systems: Our computers and databases are password-protected and encrypted. Not Fort Knox level, but solid for a shop our size.
• Limited Access: Only staff who actually need your info can see it. The tire tech doesn't need your credit card details, the front desk doesn't need your service records unless they're discussing something with you.
• Physical Security: Paper records stay locked up. We're not leaving invoices with your info lying around the shop floor.
• Secure Website: If you book online, we use SSL encryption - that little padlock in your browser. Standard stuff but important.
• Regular Updates: We keep our software current with security patches. Boring but necessary maintenance, just like your oil changes.

Look, no system's perfect. If something did happen, we'd let you know ASAP and figure out how to make it right. Hasn't happened yet and we aim to keep it that way.

We don't keep stuff forever, but we can't just delete everything right away either. Here's the breakdown:

• Active Customers: As long as you're coming in for service, we'll keep your records current and accessible. Makes sense, right?
• Service History: Usually keep this for about 7 years after your last visit. Helps with warranty issues, legal requirements, and if you come back after a while we've still got your vehicle's history.
• Financial Records: Tax and accounting laws mean we gotta keep invoices and payment records for at least 7 years. Not our rule, blame the CRA.
• Marketing Lists: If you're on our email list but haven't been in for ages and aren't opening emails, we'll eventually clean you out. No point cluttering up databases with inactive contacts.

If you want us to delete your info sooner, just ask. We'll do what we can within legal limits. Sometimes we gotta keep certain stuff, but we'll be straight with you about what and why.

It's your data, you've got rights. Here's what you can do:

• See What We've Got: Want to know what info we have on you? Just ask. We'll pull it up and show you.
• Fix Mistakes: If something's wrong - old phone number, incorrect vehicle info - let us know and we'll update it.
• Opt Out of Marketing: Don't want our emails or texts about specials? No problem. Click unsubscribe or tell us directly. You'll still get appointment confirmations and service-related stuff though.
• Delete Your Data: Want us to wipe your records? We can do that for most things, though some stuff we legally have to keep for a while.
• Get a Copy: Need your service records for warranty or selling your vehicle? We'll print or email them to you.

To exercise any of these rights, give us a shout at (403) 785-2940 or email service@frostveilstronghold.info. We'll sort you out within a reasonable timeframe.

Yeah, we use cookies. Not the chocolate chip kind, unfortunately. Here's the scoop:

• Essential Cookies: These keep the site working - remembering what's in your appointment booking form if you navigate away, that sort of thing.
• Analytics: We track basic stuff like how many people visit, what pages they look at, how long they stay. Helps us know if the site's actually useful or if we need to redesign something.
• Preferences: Remembering settings you've chosen, so you don't have to set them every time you visit.

Most browsers let you control cookies. You can block them entirely, though that might make some parts of the site wonky. We're not doing anything intrusive - no tracking you across the internet or serving targeted ads based on your browsing. We're a local shop, not a tech giant.

If you've got questions about specific cookies, reach out and we'll explain what does what.

We're a Calgary shop serving local customers, so pretty much everything stays in Canada. That said, some of our tech providers might have servers in the US or elsewhere. We make sure they're legit and follow proper data protection standards.

Your data's not bouncing around the globe randomly - we keep it as local as practical. Canadian privacy laws (PIPEDA) apply to how we handle things, and we follow those rules whether data's sitting in a filing cabinet here or on a Canadian server somewhere.

Sometimes we might link to manufacturer websites, parts suppliers, or other resources. Once you click those links and leave our site, their privacy policies take over, not ours.

We try to only link to reputable sites, but we can't control what they do. If you're worried about privacy on another site, check their policies before handing over any info.

We're an auto shop, not a daycare. Our services are for adults, and we don't knowingly collect info from anyone under 18. If you're a minor reading this, cool, but you shouldn't be giving us your personal data.

If we somehow end up with a kid's information, we'll delete it as soon as we realize. Parents, if you think we've got your child's info by mistake, let us know right away and we'll handle it.

Things change - laws get updated, we might add new services, technology evolves. When we update this policy, we'll change the "Last Updated" date at the top and let you know if it's anything major.

For small tweaks and clarifications, we'll just update it quietly. For big changes that affect how we use your data, we'll send an email or post a notice on the website.

Worth checking back once in a while if you're curious. We're not gonna pull any fast ones on you though - transparency's important to us.

Look, we tried to make this as clear as possible, but privacy stuff can get confusing. If something doesn't make sense, or you've got concerns about how we're handling your info, just reach out.

Get in touch:

• Phone: (403) 785-2940
• Email: service@frostveilstronghold.info
• Visit Us: 2847 Industrial Road NW, Calgary, AB T2L 1Y6

We'll do our best to address whatever's on your mind. If you're not satisfied with how we handle your concern, you've also got the right to file a complaint with the Privacy Commissioner of Canada. Hopefully it never comes to that, but the option's there.

Bottom line: We treat your data the way we'd want ours treated - with respect and common sense. That's the Frostveil way.